Cancellation policy

At Sigiano, we attach great importance to ensuring that you are satisfied with your purchase from us. Here you can find out everything you need to know about your right of withdrawal and how you can exercise it.

  1. Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. Consumers are all natural persons who enter into a legal transaction for personal purposes.

  2. Cancellation period: The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

  3. Exercising the right of withdrawal: To exercise your right of withdrawal, please inform us of your decision within the withdrawal period. You can use our sample withdrawal form or send us a clear statement. This is also possible online on our website.

  4. Consequences of cancellation: If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs, within 14 days. We will use the same means of payment that you used for the original transaction, unless otherwise agreed.

  5. Returns and costs: You must return the goods to us immediately, but no later than within 14 days. You as the buyer will bear the costs of the return shipment. In addition, a restocking fee of 10% of the value of the goods will be charged.

  6. Loss of value of the goods: Please treat the goods with care and avoid any loss of value. You only have to pay for any loss of value of the goods if this is due to handling of the goods which is not necessary to check their quality, properties and functioning.

  7. Exceptions to the right of withdrawal: The right of withdrawal does not apply to individually manufactured goods or goods that are tailored to your personal needs.

General information:

  • Please return the goods in their original packaging and ensure that they are adequately protected against transport damage.
  • We recommend that you do not return the goods freight collect.
  • The above information does not constitute a prerequisite for exercising your right of withdrawal.
To the revocation template.