We only accept returns for products that are sealed in their original packaging for hygiene reasons or if a piece of jewelry has arrived damaged.

1. Keep an eye on costs: When returning items, you are responsible for the shipping costs. We also charge a restocking fee of 15% of the value of the goods.
   
   
2. Jewelry in top condition: Remember that jewelry must be in its original condition to be eligible for a refund or exchange.
   
   
3. Let's start by email: If you want to return an item, just send us an email to support@sigiano.de or use the contact form and let us know via:
   • Your order number
   • Why you want to return the product
   • Whether you want a refund or a replacement
   
   
4. We take care of it: We will process your request within 1-3 working days.
   
   
5. Your instructions: We will contact you with a confirmation and further return instructions.
   
   
6. Inspection: After we receive the jewelry, we take a quick look to make sure everything fits.
   
   
7. Your satisfaction: If everything is right, we will proceed with the refund or exchange.
   
   
8. Back in your pocket: The refund will be safely deposited into your account or sent to your original payment method.
   
   
9. Always there for you: If you have any questions, we are always here to help you. Don't hesitate to write to us.